The upload portion would be better if the person uploading the file could see the file name once the document was uploaded. That way I can verify if I uploaded the correct document. If i had uploaded... See moreCompany replied
Chatting with the agent Jaquie was easy. She stepped me through what I needed to add to process my order. I greatly appreciate the offer to contact my veterinarian to refill the script it makes it mu... See moreCompany replied
Cindy was helpful.
The site itself is a little frustrating (and dated). Having to complete each transaction in separate parts is strange (payment separate from purchase separate from Rx upload). The... See moreCompany replied
Customer service is kind and have good direct communication most of the time. However, the confusion with ordering bundles of 3 inhalers caused several weeks of delays, which is causing a lot of stres... See moreCompany replied
Was having some issues applying discounts (wouldn't allow me to click or update) However, chatting in & Jesika solved my problem! Handled very well, was fast & friendly. We will continue coming back h... See moreCompany replied
Extremely slow to process orders, and not a lot of info provided back to the customer when there's a hiccup. I've paid for 2 Rx weeks ago, and just found out today that that one hasn't even process... See moreCompany replied
I like the prices.
I don't like that you changed the requirements of an order to include ID and prescriptions signed by my doctor. Previous orders did not require these. It would have been help... See moreCompany replied
Ease of ordering and customer service attentiveness to order status relative to reception of RX from my doctor.
Bottom line, my doctor's office was in derelect of duty and CDD was helpful to me to... See moreCompany replied
The chats I have been in have been very helpful. The transcripts are sent via email at the end of a chat so all of the info is available for review. I am very satisfied with the medication I order mon... See moreCompany replied
Felix helped me to navigate the site. He accepted my RX and payment and set me up for electronic future payments. He was. patient and very knowledgeable . Company replied
Canada Drugs Direct has always been helpful. I have always gotten the best service and my products have always arrived on time. One time in 3 years my prescription didn't make it to me. I used the... See moreCompany replied
Don’t depend on them for needed medications. Although their prices are good their service is not dependable. When ordering, it’s easy to place an order, but they will not tell you your order is incomp... See moreCompany replied
Firstly, the prices are just amazing. But I had an issue with an order I submitted, and the most patient and helpful customer service agent walked me through the whole process. This has been such a lo... See moreCompany replied
I've been buying fluticasone inhalers from Canada Drugs Direct for more than a year. Because the product comes from New Zealand, it can take 3 weeks to get it. They are very good about prompting me to... See moreCompany replied
Canda Drugs Direct did an outstanding job of warning customers about the timing and potential effects of Washington's tariff policies. I followed their advice about acting soon and ordered a prescrip... See moreCompany replied
The website feels like it's from 2002. Really hard to navigate, and prescription uploader doesn't work. Have to email in prescription and it takes 48 hours to just connect it to your order. There... See moreCompany replied
It was a pain in the neck getting my order because of the wording on my prescription. It took me about 2 weeks to actually place my order that will take 7 to 10 days to arrive, if it actually arrives... See moreCompany replied
Once my account was properly set up (after some 1st order glitches), everything is smooth sailing. Order ships within 7 days and received after another 7 days. Customer service by phone or online text... See moreCompany replied
I received an email informing me of pending tariffs that I was unaware were going into effect. This helped me ensure I could order my medication before the tariffs went into effect saving me money. Th... See moreCompany replied
Web site is difficult to tell if they have received the information l have sent. Payment is also difficult in that you don’t accept anything like PayPal or credit cards. I find that I have to verify m... See moreCompany replied
