Painless, reminder came from pilltime, reordered, delivered intime, via Royal Mail tracked
Tablets 9 per day neatly packed,labelled and sealed saying wake up, morning, tea, bedtime
very conv... See moreCompany replied
Quite often you get the order wrong because your staff do not Listen to what we are telling them!!!
Otherwise service is excellent particularly for older people who can easily get mixed up with a... See moreCompany replied
If you order early it’s more likely your delivery will be error free. I’m concerned about security of deliveries - Royal Mail marked mine as delivered when it wasn’t. I let Pilltime know but they didn... See moreCompany replied
The service is brilliant only let down by the terrible dispensing box which is so flimsy it rips so easy after a few months of use. Final one are of improvement would be to reduce the double sign in... See moreCompany replied
The idea behind this company is good but there have been many problems since the app. Some beyond their control and others may have been caused by the TV ad . I haven’t had a straightforward order for... See moreCompany replied
They do try hard once you flag a problem, however.... I have been with pilltime for over a year. In that time, there has only been one or two months where I didn't have to phone about delays. The ap... See moreCompany replied
Never reply to emails with the answer to my questions. Last order was late leaving me without medication for 2 days. I require to have a back up of 2 weeks worth of medication as I often travel abroad... See moreCompany replied
Started off well but over time, they're becoming slower and slower.
I now have to order my prescription 3 weeks ahead just to receive them on time. This service started well, I would placement... See moreCompany replied
So far my prescription delivery has not lived up to its promise. First month medication arrived in supplied packaging, and one item missing, second month, arrived without being ordered, again items mi... See moreCompany replied
Difficult to contact.
However, whenever contact is made, the Team is helpful and genuinely try their best to assist with a query.
The Pouched is an absolute God Send. For those of us who are aged... See moreCompany replied
Only one lot of medication put into pouches, the other 4 doses sent out in boxes. Not must good for someone with limited hand function .
If there's a problem with dispatch time asking if I'd enough... See moreCompany replied
Rubbish service takes forever. I started using service few months ago after running out of one of my medications and now having boxes full and two rolls of Tablets all out of Sync. I used service as p... See moreCompany replied
I am so impressed with the way that it happens. I am all the one day two days later my pills arrive all bagged up into separate little bags like morning, afternoon, and bedtime which is absolutely ama... See moreCompany replied
When it works it's wonderful, however, almost every month the medicine is ordered too late, or delivered too late meaning that I need an emergency prescription. I try to get in touch by phone (which i... See moreCompany replied
Pilltime have once more "come up with the goods". In fact this time round a bonus was attached in the shape of a new box enabling a much better method of dealing with the pouches especially first thin... See moreCompany replied
More than once now since mum started using pill time, she has not had all medications pouched. She cannot sort these out of boxes. This time all she got pouched was bedtime pills. We are considering... See moreCompany replied
Too often the meds don't arrive on time meaning having to get an emergency prescription or then releasing it to collect locally. The response time is appalling- phone lines only open in the morning a... See moreCompany replied
For the past year, things have gone smoothly, but recently, I have been very confused about the dispensing of the meds. I recently received a second round of meds that aren't needed until Dec. They... See moreCompany replied
Although I have experienced a few problems in the past, since the new system was put in place I have seen a much improved service. Easy to check when I need to send repeat requests in (and I’ve recei... See moreCompany replied
Switching to Royal Mail proved more reliable than the couriers. New Boxes also easier to use than the slippery rolls of medication. Some of the descriptions for the medication/tablets could be a lit... See moreCompany replied
