Pharmacy Direct

Terrible experience for the following three reasons: 1. Shipping – I had to pay for shipping but this was not clear online until I reached the checkout (advertising stated over $99 would attract free shipping). I felt deceived and expected to receive a refund but upon following up, was told that parcels over a certain weight attract a shipping fee.2. Delayed shipping – I waited approximately three weeks to receive this order. I had no idea on ordering that there were any supply issues (otherwise I would not have proceeded) and so I needed to purchase alternative items in the interim (requiring additional time, money and effort).3. Expired products - When the order finally did arrive, I received four products that expired the previous month. 4. No resolution - There was a very arduous process for flagging issues (web chat followed by multiple e-mails followed by five-day delay for "Manager" to contact - who (ignoring all of the other issues) insisted that I would need to return the expired items due to wholesaler "owing" the company a "credit" for the expired stock and to "make sure the wholesalers selling the product are pulled up on the issue". No other solutions were offered for any of the above and refund (for expired items) was refused without physical return of the items (despite multiple photos being provided as evidence).Buyer beware.

Ordered for the first time and I was pretty happy, my products came really quick even with covid slowing things down.